Fayetteville Police Department

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Released: 4/21/2010 Who do I contact? Dan Grubb
Public Information Officer
(910) 433-1896
Fayetteville Police Department
Protect Yourself From Fraud

Is That Knock On Your Door Cause For Alarm?

Protect Yourself From Fraud

If you are home during the day, you are more likely to meet door-to-door salespersons. While some door-to-door salespersons are honest, the chances are excellent that whoever answers the door is about to be ripped off. Door-to-door con artists are charming and friendly. Their smiles are inviting. They are successful because they seem so honest.

See if you can get out of a door to door sales contract and receive a full refund. This is called the cooling-off period. Along with your contract or receipt, you should be given two copies of a cancellation form that you need to sign, date and mail. You don't have to have any reason for canceling. If you didn't get a cancellation form, write a letter. Because the seller broke the law by not giving you a cancellation form, you have extra time to cancel. You still must cancel in writing. The sooner you do this, the better.

Door-to-door con artists often:

Greet you by name to seem friendly. (They may have seen your name on your mail or in a city directory.)


Use tricks to get into your home. They might imply they are from your alarm company and need to test or upgrade your system. Don't let a creative story relax your caution on whom you let in your home.


Offer a free upgrade or free system– Check the fine print you will pay for the system somehow.


Pressure you to make a decision. They may say the offer is only good that day.

You Have a Right to Cancel

If you change your mind within three business day

Local License Often Required

A salesperson who visits your home may be required to have a peddler's, sales or solicitor’s license or permit. Check with the consumer protection office in your locality for more information.

Investigate Both the Seller and the Offer

Take your time making a decision.


Get several estimates & compare.


Check the Better Business Bureau or consumer affairs office about the company.


Read the information carefully to be sure you know what the quoted price includes.


If the salesperson claims to be from your alarm company ask for their license or call the company to verify.

Consumers Have Registered Many Complaints, Including:

Customer unwittingly agreed in contract to pay for fines charged to the unlicensed company and/or lengthy terms.


Companies claim to represent the customer’s existing alarm company, and falsely tell the customer that they need an upgrade. After the customer signs, they become obligated to two companies for the same services.


Companies claim to offer a "free" system when in reality customers are committing to an extended contract that has a built in fee for the equipment.


Accounts are sold to another company preventing the customer from getting proper service.

Why Take A Chance!

Use a Licensed Professional!

Individuals may be unlicensed because they may not:

meet financial requirements


be able to pass a background check


meet experience requirements


meet insurance requirements

The State of NC does require all alarm companies that do business in this state MUST have an alarm license issued by the NC Alarm Licensing Board.

employees of an alarm company, including sales persons, technicians, and even clerical must be registered by the NC Alarm Licensing Board under

the alarm company NC alarm license. These employees are required to have their registration card on their person when conducting business in NC regarding alarm systems.

A potential or current alarm customer may request to see the alarm company’s employee’s registration card. If the employee cannot produce the registration card upon request, then it is possible that person does not meet the requirements to conduct alarm business in NC.

If you have questions about on an alarm company’s license, you can contact the NC Alarm License Board at 919-875-3611. The Fax number is 919-875-3609. You can email the board at The mailing address is:

North Carolina Private Protective Services

NC Alarm License Board

1631 Midtown Place, Suite 104

Raleigh NC 27609

To file a Consumer complaint
, you can contact the NC Attorney General’s Office. That phone number is 1-877-NO-SCAM or 919-716-6000 or visit the NC Attorney General’s website at

The NC Burglar and Fire Alarm Association is also another good source for information. The NCBFA can be contacted as follows:

NC Burglar and Fire Alarm Association

PO Box 41368, Raleigh, NC 27629

Phone: 919-713-0885

Fax: 919-878-7413

Toll Free: 800-762-0866

For questions or concerns regarding Fayetteville’s False Burglar Alarm Ordinance, contact the Alarm Ordinance Coordinator at 910-433-1037 or email You may also contact her at the following address:

Sherry Couey

Alarm Ordinance Coordinator

Fayetteville Police Dept

467 Hay St.

Fayetteville, NC 28301

This information has been provided to you by the Fayetteville Police Dept. Alarm Ordinance Coordinator and

False Alarm Reduction Association

"Public Safety False Alarm Reduction Professionals"


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467 Hay St. · Fayetteville, NC 28301
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